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Privacy Policy

Split Happy is devoted to safeguarding our customers, independent contractors, partnering mediators, therapists, and employee private information and ensuring the highest level of confidentiality of records. This Privacy Policy describes the information we collect, how we use it, and the standards and procedures in place to safeguard your personal non-public information.

As used herein, “we,” “our,” or “us” refers to Split Happy; “you” refers to the accessing party.

As used herein, “Website”, “Site” or “Platform” refers to www.splithappy.com.

Split Happy may amend this Privacy Policy from time to time. By accessing or using www.splithappy.com, you indicate to us that you consent to this Privacy Policy and any amendments thereon.

Split Happy, its personnel, and its affiliates will strictly adhere to this Privacy Policy and the security practices and procedures described herein to ensure the confidentiality of customer information. It is our policy to comply with all federal and state laws and regulations relating to the privacy of our customers’ non-public information (NPI).

Owner and Data Controller

Split Happy, Inc.

Owner contact email: info@splithappy.com

We receive a number of different types of information about you, including:

  • The information that's required when you sign up for the site,
  • The information you choose to share with Split Happy by inputting such information through various mechanisms, including contact forms, subscription enrollment forms, online chat tools, and others,
  • The information, which you share with our Mediators, Therapist, and other service facilitators, and finally,
  • The information you place on court documents, which once filed with a court becomes public information, and not protected by this Privacy Policy.

If you are coming to our Website (www.splithappy.com) through an online referral or advertisement, on platforms like Facebook, Instagram, or other such social media platforms, then there is additional information collected by these platforms. This information is typically collected by these third parties and is subject to their privacy policies. Any information they share with Split Happy on your behalf will be subject to our Privacy Policy.

This Privacy Policy does not apply to third party services, websites, or applications that we may link to through the website. When you use one of these links to leave our website, we encourage you to review the privacy policies that apply to the services, websites, or applications you choose to access.

Certain parts of our platform are made available to clients who have paid for premium services and/or formally engaged a mediator, a therapist for services outside of our scope. They may be subject to additional terms and conditions, as well as additional privacy and data security provisions. In such cases, both this Privacy Policy and the additional terms will apply.

Except as permitted by law or as otherwise described below, Split Happy does not disclose any NPI about its customers, or former customers, its independent contractors (including Mediators and Therapist), or employees, to anyone. Split Happy does not sell lists or customer information.

Information Split Happy Collects for Customers

Split Happy collects, retains, and uses NPI from customers to include the following:

  • The information that is required when you sign up for the Website, as well as the information you choose to share.
  • The information that is required to pre-fill Court forms and complete other documents on your behalf.
  • Required information such as your name, email address, birthday, and gender.

We use return email addresses to answer the email we receive. We may also use the physical and email addresses we collect online only to send you information about our services, product announcements, changes to our terms and conditions, events, or publications. Such addresses are not used for any other purpose and are not shared with outside parties.

  • Usernames and Passwords, which are a way to identify you on Split Happy. Password is a combination of letter, numbers, and/or symbols created by you on our system and a username is a combination of letters created by you on our system.
  • "Public Information", which means the information you choose to make public, as well as information that is always publicly available.
  • "Personal Non-public Information", which means any information, which is not public information and which is personal to you, your spouse, or a member of your immediate family.
  • Information posted to a group chat or mediation session and information kept within a one on one mediation session, also known as a caucus.
  • “Contact Information” is personal information and or family/friend/relation that Split Happy stores confidentially for your Mediator and Therapist to access in case of an emergency.
  • Information Split Happy receives on forms, including, but not limited to, identifying information such as address(es), telephone number(s), date(s) of birth, e-mail address(es);
  • Banking and/or credit card information for billing purposes; such as account numbers and other data used for invoicing purposes.

Unless specified otherwise, all data requested on our Website to pre-fill Court forms and complete other documents on your behalf or for other services is mandatory and failure to provide this data may make it impossible for us to provide our services. In cases where the Platform specifically states that some data is not mandatory, Users are free not to communicate this data without consequences to the availability or the functioning of the Service.

Users are responsible for any third-party personal data obtained, published or shared through the Platform and confirm that they have the third party’s consent to provide their data to Split Happy.

Information Split Happy Collects for Employees and Independent Contractors, including Mediators and Therapists.

Federal law requires us to obtain, verify, and record personal information - such as your name, address and date of birth - in order to confirm your identity, social security number and banking information.

Split Happy collects, retains, and uses NPI from employees and independent contractors including the following:

üInformation Split Happy receives on applications or other forms, including, but not limited to, identifying information such as address, telephone number, e-mail address, social security number, date of birth, mother's maiden name;

  • Federal Tax ID numbers;
  • Background security checks.

Information Split Happy May Share

Split Happy Inc., is a corporation organized under the laws of the State of Delaware and it runs the site and keeps data, along with its service providers. We keep your information confidential except where disclosure is required or permitted by law. Generally, we only use your information within our company. However, sometimes we use third parties to process your information (for example as credit card payment providers). We require these third parties to comply strictly with its instructions and we require that they not use your personal information for their own business purposes.

The Uses of the Collected Data by Split Happy

The majority of the data collected by Split Happy or on www.splithappy.com is used to service your account and provide content for the court forms to be generated for you in your separation and divorce journey. The remaining data collected is to facilitate selection and use of Mediators and Therapists by those wishing to use this additional service.

Split Happy uses non-identifying and aggregate information to better design our Website and to use in research and trend analysis. For example, we may tell an advertiser that X number of individuals visited a certain area on our Website, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people's data in a way that it no longer personally identifies you.

The User is responsible for his or her own settings on any computer used to access our Website, and the User is thus responsible for determining whether information is transmitted from his or her device to Split Happy through any means. Computer data containing no personally identifiable information will be used only for internal business purposes.

Split Happy uses non-identifying (De-Identified or “Safe Harbor” form) and aggregate information about responses to the clinical outcome assessments (personal assessments), and the frequency of the utilization of the Split Happy service. These efforts enhance program evaluation.

The anonymous and aggregated data also may be published through various media platforms/academic journals. No personal identifying information is tied to the results, and Split Happy does not share anything that could be used to identify your account or your private information.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Split Happy stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.

Split Happy may enable access to public information that has been shared through our services.

Split Happy may allow service providers to access information so they can help us provide services. IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyze and improve the services offered on our Website, e.g. to provide you with the most user-friendly navigation experience. We use reCAPTCHA v3, hence the rules of the latter apply for blocking certain actions related to accessing your account.

Certain information is needed to provide you with services, so we may only delete this information after you delete your account. Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, geo-location, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Website User.

Upon request we provide our Website visitors with access to a description of information that we maintain about them. Our Website uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our Website. If you feel that this Website is not following its stated information policy, you may contact us at addresses or phone number provided on our Website.

When you delete content on our Website, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time.

The User agrees that Split Happy is allowed to retain personal data for a longer period.

Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

Disclosure of Personal Information

We do not share non-public personal information about our customers (present, former and potential) with anyone, except as required by law, or as follows:

  • To any person when you authorize such disclosure;
  • To the Court where you direct your completed Court documents to be filed for you by Split Happy using its or a third-party filing service;
  • To computer services consultants and technicians or other security consultants, in order to ensure the confidentiality and security of customer & employee records;
  • To financial service providers or consultants to carry out requested services, and/or to protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability;
  • To independent auditors or consultants in order to carry out institutional risk control;
  • To government or regulatory agencies, including self-regulatory organizations and to comply with a legal summons, court order, subpoena or a similar legal process, audit or investigation;
  • To swap data repositories.

In some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the Platform (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as data processors.

Protection: How We Protect Personal Information

We restrict access to information about you to those employees and independent contractors who need to know that information as part of their job responsibilities and services they provide you. We also educate our employees about the importance of confidentiality and customer privacy through standard operating procedures. We take appropriate disciplinary measures to enforce employee privacy responsibilities. We have developed precautions that comply with federal regulations to ensure the security and confidentiality of customer records and information, to guard against any anticipated threats or hazards to the security or integrity of such records, and to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to our customers, our employees, and/or our independent contractors.

Split Happy maintains strict information security procedures, including physical, electronic and procedural safeguards, to protect the confidentiality of your information. We conduct annual Risk Privacy Assessments and remediate to update our technology to improve the protection of information storage.

You are responsible for keeping your login credentials confidential and safe. For this reason, you are also required to choose passwords that meet the highest standards of strength permitted by this Privacy Policy. By registering an account with us, you agree to be fully responsible for all activities that occur under your username and password. You are required to immediately and unambiguously inform Split Happy, if you think your personal information, including but not limited to your user account, access credentials or personal data, have been violated, unduly disclosed or stolen.

We protect non-public personal information by:

  • Restricting access to customer information to only those personnel for whom the information is necessary;
  • Entering into written confidentiality/non-disclosure agreements with third party service providers for certain disclosures;
  • Maintaining physical, electronic, and procedural safeguards that comply with the relevant laws and regulations; and
  • Split Happy uses firewall barriers and digital certifications to maintain the security of your online session and information.
  • We do not collect any non-public personal information about visitors on our Website, unless information is provided to us voluntarily or derived from Website navigation and usage of the Split Happy Website and online platforms.
  • We may gather and analyze information regarding usage of our Website, including domain name, the number of hits, the pages visited, previous/subsequent sites visited and length of user session. This information may be gathered by using cookies. Split Happy uses cookies and similar technologies to track usage of the Website and to address security issues. We may also use cookies to store your preferences relating to use of our Website. A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, phablet, cell phone or other electronic device (referred to here as a "device") browser from a Website's computer and is stored on your device's hard drive. Each Website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a Website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their Website in order to track traffic flows.

Cookies record information about your preferences and allow us to tailor Split Happy to your interests. During the course or any visit to the Website, the pages you see, along with a cookie, are downloaded to your device. Many Websites do this, because cookies enable Website publishers to do useful things such as finding out whether the device (and probably its user) has visited the Website before. This is done on a repeat visit by checking for the cookie left there on the previous visit. Information supplied by cookies can help us to analyze the profile of our visitors so we can provide you with a better user experience. You can choose to disallow cookies and still use the Split Happy Website however the functionality of the site and the services provided online may be diminished.

Protecting the Privacy of your fellow Split Happy Users

During the use of Split Happy services, you will not send or otherwise post unauthorized commercial communications (such as spam) on www.splithappy.com.

You will not collect users' content or information, or otherwise access www.splithappy.com, using automated means (such as harvesting bots, robots, spiders, or scrapers).

You will not upload viruses or other malicious code.

You will not solicit login information or access an account belonging to someone else.

You will not bully, intimidate, or harass any other User.

You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.

You will not provide any false personal information on www.splithappy.com, or create an account for anyone other than yourself without our permission. You will not create more than one personal profile unless you notify us that you would like your initial profile deleted, using the "contact us" email found on the Website.

Split Happy is not responsible for any false or incomplete information you entered in the Platform.

In case you use our Website in violation of the requirements provided in this Privacy Policy, we retain the right to restrict or terminate your access to your account or our Website permanently.

Privacy Enforcement

Personnel using Split Happy’s information resources in opposition to this Privacy Policy may be subject to limitations on the use of these resources, suspension of privileges (including internet access), as well as disciplinary and/or legal action, including termination of employment. Employees, contractors, consultants, interns, and all personnel affiliated via third parties sign the Privacy Policy agreement to comply and be governed by this policy and the Split Happy Information Security Policies upon hire. All Employees and independent contractors have background checks performed. All Mediators and Therapists acting as independent contractors go through rigorous vetting processes meeting or exceeding our high standards.

Portable Electronic Devices

The Split Happy Platform is available on a multitude of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier's normal rates and fees, such as text messaging fees, may still apply. You provide all rights necessary to enable Split Happy Users to sync (including through an application) their contact lists with any basic information and contact information that is visible to them on www.splithappy.com, as well as your name and profile picture (if any).

California Consumer Privacy Act (CCPA) Use And Disclosure Of Personal Data

Split Happy recognizes that California has articulated specific privacy rights of Split Happy Users in that State. California Users should understand that Split Happy does not sell User data to third parties.

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request, once a year, if Split Happy have shared their personal information (non medical record data only) with other companies for direct marketing purposes during the preceding calendar year. This is California’s “Shine-the-Light Law.” To request a copy of the information disclosure provided by Split Happy, please contact us on www.splithappy.com at the "contact us" link on the Website. Please allow reasonable time for a response.

Split Happy Users certify that they are over 18 years old and thus, in California, California Business and Professions Code Section 22581 does not apply. However, Split Happy will process requests from all Users who request removal of content or information they have publicly posted on our Website. Split Happy does not have User below the age of 13 and does not typically allow Users to publicly post information. However, if you feel you publicly posted information on the Website and you are between the ages of 13 and 17, please contact us on www.splithappy.com at the "contact us" link on the Website. Please allow reasonable time for a response. Please be aware that such a request does not ensure complete or comprehensive removal of the data/content you have posted and that there may be circumstances in which the law does not require or even allow removal of data even if requested.

California Right to Know: You may request access to the specific pieces of personal data we have collected about you in the last 12 months. You may also request additional details about our information practices, including the categories of personal data we have collected about you, the sources of such collection, the categories of personal data we share for a business or commercial purpose, and the categories of third parties with whom we share your personal data. You may make these requests by contacting us on www.splithappy.com at the "contact us" link on the Website. Please allow reasonable time for a response.

California Designated Agent. You may designate an agent to make a request on your behalf. That agent must have access to your account in order for us to verify the request.

California Non-Discrimination. Split Happy will never discriminate against you, including by denying or providing a different level of service should you choose to exercise your rights under the CCPA.

Applicable Law

The services of Split Happy are intended for the use by. residents of the United States of America (USA). To the extent residents of states other than California, or foreign nationals living outside of the USA access Split Happy’s Website, they acknowledge that the laws of the State of California shall govern on all matters related to the collection of data and privacy of collected information. If you access the Website you consent to this provision. To the extent users of Split Happy’s Website are not based in the USA, Split Happy explicitly disclaims liability for compliance with the user’s local laws related to data collection and online privacy.

Privacy Disputes

Any dispute or claim relating in any way to your use of the Split Happy Website, www.splithappy.com or the Services offered on same will be resolved by binding confidential arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law apply to this Privacy Policy.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must interpret this Privacy Policy as a court would.

It is agreed that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, Split Happy and you each waive any right to a jury trial. It is further agreed that you may not bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Social Networks and Split Happy

These services allow the Website to access the data on your profile in the social networks, and to interact through your post. These services are not activated automatically, but require express authorization by the User.

Split Happy Users can share information and Data supplied to this Site with the social networks with which the User is registered, accepting their privacy policy. Facebook social buttons/widgets (Facebook) Facebook Social button is a service run by Facebook Inc., a company that complies with the “Safe Harbor” Privacy Policy Framework initiative, guaranteeing the handling of Personal Data.

Instagram is managed by Instagram, a company that complies with the “Safe Harbor” Privacy Policy Framework initiative, guaranteeing the handling of Personal Information.

Parting Words from Split Happy

We try to keep www.splithappy.com safe, but you use it at your own risk. We are providing www.splithappy.com “As Is” without any express or implied warranties. We do not guarantee that www.splithappy.com will be safe or secure. www.splithappy.com is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.

Split Happy openly volunteers its practices of collecting information, its targeting capabilities, and its use of cookies. If you have any questions pertaining to this Privacy Policy and its contents, please direct your correspondence to www.splithappy.com at the "contact us" link on the Website.

Understand, that we treat your use of our platform with the utmost respect to your privacy. We keep all information not disclosed above private between the Mediator/Therapist and the User, keeping only non-decimated "file" copies for reference in case of legal dispute or by court order as we are required to under Federal Laws or by the applicable State Regulation. Split Happy is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and database etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our Website.

Split Happy reserves the right to amend this Privacy Policy at any time without notice, and only the current Privacy Policy may be deemed effective. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use by notifying you on our Website and possibly within the Platform and/or – as far as technically and legally feasible – sending a notice to you via any contact information available to Split Happy.

The right to request the deletion of your personal information

You have the right to request that we delete any of your personal information, subject to exceptions set forth by the law (such as, including but not limited to, where the information is used to identify and repair errors on the Platform, to detect security incidents and protect against fraudulent or illegal activities, to exercise certain rights etc.).

If no legal exception applies, as a result of exercising your right, we will delete your personal information and direct any of our service providers to do so.

Note: If a third-party website has made a historical copy of the Split Happy Website, such as a historical internet archival site, if your information is thus incorporated on that third-party website, we cannot assist in deleting it.

How to exercise your rights?

While using our services you may need to submit your verifiable request to us by contacting us via the details provided in this document.
For us to respond to your request, it’s necessary that we know who you are. Therefore, your verifiable request must:

  • provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative;
  • describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We will not respond to any request if we are unable to verify your identity and therefore confirm the personal information in our possession actually relates to you.

How and when we are expected to handle your request?

We will confirm receipt of your verifiable request within 15 days and provide information about how we will process your request.

We will respond to your request within 45 days of its receipt. Should we need more time, we will explain to you the reasons why, and how much more time we need. In this regard, please note that we may take up to 90 days to fulfill your request.

Our disclosure(s) will cover the preceding 12-month period.

Should we deny your request, we will explain to you the reasons behind our denial.

We do not charge a fee to process or respond to your verifiable request unless such request is manifestly unfounded or excessive. In such cases, we may charge a reasonable fee, or refuse to act on the request. In either case, we will communicate our choices and explain the reasons behind it.